Customer Service
Secure Shopping
- Our website is built according to the latest security encryption standard. Your privacy is extremely important to us. We take all precautions to protect your personal information and we will never sell or disclose it including your email address. We hate spam as much as you do. For more detailed information please see our Privacy Policy.
How To Order
Online
You may order directly from any product page on our website simply by selecting the quantity of the products you wish to purchase and clicking on the Add to Cart button.Phone Orders
We cannot process credit card orders over the phone.Payment Options
American Express, VISA and MasterCard credit cards. We also accept ATM cards with a VISA or MasterCard logo. We also accept PayPal and Google Checkout as secure payment options. If you choose to mail a check or CODs, please first complete the order online and include your order number with the check. Note that you credit card will be charged at the time of checkout for all items in your shopping cart.International Orders
At this time, we accept orders from international customers but you must pay the full shipping cost as calculated on the website. Allow additional time for shipping.Ordering and Shipping Confirmations
After ordering, you will receive two email confirmations. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships.Gift Certificates
We do not offer Gift Certificates.Shipping & Processing
- We strive to have products in-stock and ready to ship when you order. However, each item is unique and hand crafted, therefore most of them are made to order. Choose the best shipping option so your order arrives exactly when you need it. All arrival dates are approximations. Please contact us if you have a specific deadline or need to confirm an arrival date. We can accommodate most timelines.
Standard Shipping
Orders arrive in 15 business days or less from when the the order is placed on our website.
USPS Priority Mail
Choose priority service to get your order in 10 business days! This is an approximate timeline and depends mostly on the quantity of items in your order. Once they are shipped expect only 2 to 3 business days for actual transit time depending on your location.
Rushed Shipping Upgrade
Select this option to get your order in 7 business days or less. This is an approximate timeline and depends mostly on the quantity of items in your order. Our number one priority is to get these orders out as soon as possible. Once they are shipped expect only 2 to 3 business days for actual transit time depending on your location. If you have a deadline within this time frame please notify us via email immediately after placing your order.
International Orders
Delivery times vary. Expect 2 weeks on average but as much as 3 weeks depending on your location. Contact us for details.
Pickup or Delivery-In-Person
Please contact us for availability and times. Use the Free Shipping option to complete your order. Returns & Our Guarantee
- If you are unsatisfied for any reason then you may return any products within 30 days of ordering for a refund of the purchase price (not including shipping and processing charges) or for a replacement. Please contact us before you ship your return. It is our guarantee that buying online from us will be a no hassle experience.
Tracking an Order
- Please create a customer account by registering during checkout. This will allow you to view the progress of your order. Also all customers receive email confirmation of their order when received, processed, and when it is shipped.
